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Scott McConnell

Partner, Chicago
Serves travel organizations on diverse topics including operational efficiency, organizational design, transformation, and growth strategy


Scott is a leader in McKinsey’s Travel, Logistics & Infrastructure Practice, our Operations Practice, and our work in procurement. He advises clients on a range of tactical, operational, and strategic issues including front-line and plant-level efficiency improvement, external-spend optimization, organizational redesign, operating-model transformation, and business-unit growth strategy.

Examples of Scott’s client work include the following:

  • supply-chain cost reduction for a national specialty waste-management transportation company, focused on routing optimization and external-spend reduction. This led to 10 percent cost reduction in key specialized categories
  • detailed diligence to develop an EBITDA turnaround strategy for a transportation company, identifying opportunities through new channels, markets, inorganic growth, and operating-model redesign. This led to a 15 percent year-on-year EBITDA growth on a declining baseline
  • external-spend cost diagnostic to identify and quantify major areas of opportunity for a global airline, including marketing effectiveness, procurement, fuel, catering, and supply chain, identifying nearly $1 billion in overall opportunity
  • organizational redesign for a global travel company, focused on improving talent and streamlining the organization to support the front line. The effort resulted in improved employee engagement and a 10 percent reduction in bureaucratic layers
  • leading a crisis response and ultimately a new customer-centric strategy for a global travel company, resulting in double-digit increases in customer satisfaction

Prior to joining McKinsey, Scott spent 5 years as a tank officer in the US Army, including two combat deployments. He led a 400-person squadron through the strategic drawdown of forces as their logistics officer, the largest movement of US equipment and personnel since the end of the second World War. Scott is a leader of McKinsey’s veteran recruiting.

Published work

Unlocking the omnichannel opportunity in contract logistics,” McKinsey & Company, March 2021

US freight after COVID-19: A bumpy road to the next normal,” McKinsey & Company, July 2020

Resilience in transport and logistics,” McKinsey & Company, February 2020

Four forces to watch in trucking and rail freight,” McKinsey & Company, May 2017


U.S. Military Academy