About Santiago

As digital tools for achieving better business performance multiply, evaluating the options and choosing the combination that best meets the needs of each unique enterprise becomes more complex. In his past ten years at McKinsey, Santiago has specialized in helping clients streamline that process, on issues ranging from overall enterprise re-architecture to upgrading hardware and software choices, to reorganizing for greater team accountability.

Santiago has in-depth experience in the high-tech sector, where his recent engagements include:

  • guiding a vendor’s cost-efficiency transformation for a saving of $300 million
  • leading an Agile roll-out that facilitated a 15% productivity gain and a substantial reduction in time to market
  • developing a program-management office that significantly reduced the number of product defects found late in the production process while improving release predictability.

He has also helped a $20 billion-plus telco overhaul its product-development capabilities by deploying cross-functional teams with greater accountability, and assisted a large system integrator with an application-development transformation program.

Published work

How IT can drive agile development,” McKinsey & Company, November 2016

From box to cloud: An approach for software development executives” (PDF–671 KB), McKinsey & Company, January 2015

Quest for excellence: Driving a step change in medical products operations (Request copy), McKinsey & Company, 2014

A process for COTS software product evaluation,” Carnegie Mellon University, 2004


Stanford University

Universidad de Zaragoza
MSc, computer science