Eric is a managing partner and coleads our Marketing & Sales Practice in Western Europe. He also works within the High Tech, Media & Entertainment, and Telecommunications Practices, as well as in the Retail Practice with a focus on marketing and strategy. Eric is a member of the McKinsey Global Institute Council, which advises on MGI’s business, economic, and technology research.
Focusing on strategic and operational issues, with specific expertise in digital transformation, Eric counsels top management across several European countries. He also dedicates a significant amount of time to capital and investment funds and to governments on digital issues.
Eric has contributed to numerous McKinsey research programs, including a recent study led by McKinsey’s French office regarding the digital transformation of French companies. He coauthored another report about the impact of the Internet on economies, which led to the publication of the Internet Matters report for the eG8 global summit of 2011 and the Innovation Matters report for the G8 Innovation Conference in London in 2013. He co-leads major McKinsey research initiatives on digital media and consumer trends worldwide. Over the past ten years, Eric has also advised several governments and public leaders on topics related to digital, innovation, and industry policies.
Prior to joining McKinsey, Eric was a senior partner at Arthur D. Little, where he led the global TIME (telecoms, Internet, media, and entertainment) practice and the consumer practice. He started his career in marketing and sales in consumer goods at Kraft Jacobs Suchard and at Danone.
Eric holds a master of science degree in management from HEC Paris, where he is a professor of business strategy.
Published work
“Omnichannel shopping in 2030,” McKinsey & Company, April 2021
“2020 Top picks: Our most popular articles,” McKinsey & Company, December 2020
“Reimagining marketing in the next normal,” McKinsey & Company, July 2020
“The future of work: Reskilling and remote working to recover in the ‘next normal’,” McKinsey & Company, July 2020
“Rapid Revenue Recovery: A road map for post-COVID-19 growth,” McKinsey & Company, May 2020
“Can artificial intelligence help society as much as it helps business?,” McKinsey Quarterly, August 2019
“‘Tech for Good’: Using technology to smooth disruption and improve well-being,” McKinsey Global Institute, May 2019
“Tackling Europe’s gap in digital and AI,” McKinsey Global Institute, February 2019
“Testing the resilience of Europe’s inclusive growth model,” McKinsey Global Institute, December 2018
“Automation will make lifelong learning a necessary part of work,” Harvard Business Review, May 2018
“Skill shift: Automation and the future of the workforce,” McKinsey Global Institute, May 2018
“Five management strategies for getting the most from AI,” MIT Sloan Review, September 2017
“How artificial intelligence can deliver real value to companies,” McKinsey Global Institute, June 2017
“How some companies are using mobile to power growth,” McKinsey on Marketing & Sales, December 2015
“Closing France’s €100 billion digital gap,” McKinsey & Company, May 2015
“Accélérer la mutation numérique des entreprises en France,” McKinsey France, September 2014
“PayPal’s vision for a global marketplace,” McKinsey & Company, August 2014
“Average lie: Using smart segmentation to find growth,” McKinsey on Marketing & Sales, April 2014
“Digital distribution: Six consumer trends and what businesses need to do now,” McKinsey on Marketing & Sales, March 2014
“Mobile must migrate: Digital as an imperative, not an option,” McKinsey on Marketing & Sales, March 2014
“The multichannel journey: Profitably shaping the path to purchase,” McKinsey on Marketing & Sales, March 2014
“Leveraging Big Data to optimize digital marketing,” McKinsey on Marketing & Sales, August 2013
“Developing a fine-grained look at how digital consumers behave,” McKinsey & Company, July 2013
“Digital intelligence: Profiles to profits in a new consumer landscape,” McKinsey on Marketing & Sales, July 2013
“Innovation matters: Reviving the growth engine,” McKinsey & Company, June 2013
“Using ‘Big Data’ to optimize digital marketing,” McKinsey on Marketing & Sales, April 2013
“Altering the approach: Mobile operators and online consumers,” Chief Marketing & Sales Officer Forum, February 2013
“New news: Content providers and mobile media consumption,” McKinsey on Marketing & Sales, February 2013
“Profit paradox: Growing value and shrinking margins for mobile,” McKinsey on Marketing & Sales, February 2013
“Purchase portal: The Internet as the shopper's tool,” McKinsey on Marketing & Sales, February 2013
“Online vs. offline shopping boundaries disappear for the consumer,” McKinsey on Marketing & Sales, January 2013
“Mobile in Europe is growing: Are you ready?” McKinsey on Marketing & Sales, September 2012
“Get in touch with customer touch points,” McKinsey on Marketing & Sales, September 2012
Presentations
“Digital revolution: Six trends for the media industry,” Chief Marketing & Sales Officer Forum, June 2013
Past experience
Arthur D. Little
Director
Kraft Jacobs Suchard
Sales and marketing
Danone
Senior product manager
Education
HEC Paris
MBA, marketing, strategic policy