Andreas is a partner in McKinsey’s Riyadh office, where he helps clients across a range of industries—including the public sector, telecommunications, and utilities—achieve substantial and sustainable performance improvement. As a leader in the firm’s customer experience (CX) work in the Middle East, he focuses on delivering transformations that create exceptional value for both companies and their customers.
A dedicated leader in building new capabilities, Andreas has helped clients launch and scale new ventures and transform their organizations. Recent examples of his client work include:
- reshaping customer-experience and marketing strategies for major public- and private-sector clients to drive growth
- designing and applying a customer-delight toolkit that improved satisfaction and revenue for dozens of clients across the banking, energy, and public sectors
- building long-term transformation programs for utility providers to enhance service delivery and customer engagement
Before joining McKinsey, Andreas worked as a research associate, where he contributed to establishing Europe’s first university institute for service excellence and customer enthusiasm. He also served as a lecturer in services marketing.
