Paul advises a number of large banking and insurance institutions across Asia, Europe, and the Middle East. He advises some of the world’s largest banks and insurers based in Amsterdam, London, Stockholm, and Sydney, on a range of operational improvement challenges.
Paul’s recent work includes the following:
- developing and supporting the digital transformation for a large regional bank, which included digitizing all core end-to-end customer journeys, launching new digital propositions, and driving digital adoption across the customer franchise
- developing the digital distribution strategy for a large UK bank
- helping a European bank migrate to DevOps and the cloud
- designing and deploying agile at scale within a large private bank
- digitizing the end-to-end business-banking lending journey for a large UK bank; deploying the new process led to an uplift of over 30 percent in new lending volumes
- developing the ecosystem strategy for a large universal bank, including where to play, how to play, and how to partner
- digitizing the end-to-end mortgage process for a large regional bank, which in turn reduced costs, increased revenues, and improved compliance
- digitizing the large corporate-credit process for a large Australian bank
Published work
“What’s next for digital consumers,” McKinsey & Company, May 2021
“Europe’s digital migration during COVID-19: Getting past the broad trends and averages,” McKinsey & Company, July 2020
“The COVID-19 recovery will be digital: A plan for the first 90 days,” McKinsey & Company, May 2020
“A new housing ecosystem: $3.8 trillion under one roof,” McKinsey Quarterly, April 2019
“Deep insights, broad solutions: How banks can win in the vast housing ecosystem,” McKinsey & Company, June 2018
“Lean management: New frontiers for financial institutions,” McKinsey & Company, 2011 (PDF–4.90 MB)
Past experience
Andersen Consulting
IT consultant
Education
Cambridge University
PhD, physical sciences
Manchester University
BSc, physical sciences