Experience Design

Examples of our work

Simplified and digitized the mortgage-origination process
Helped a telecom company transform its service-dispatching process through automation,
Cut the time it takes customers to open a new account

The need is greater than ever

How we get there: It's a journey.

The impact is rapid and dramatic on multiple fronts: customer satisfaction, revenue growth, cost to serve, and employee engagement.

Apply ethnographic research
Create prototypes

Impact story

wealth management

Transforming customer experience in wealth management

Our People

Hyo Yeon
PartnerNew York
As a leader of McKinsey Design’s global team, works closely with clients to ensure the use of a customer-centric approach to creating products, services, and experiences
Jennifer Kilian
Digital PartnerNew York
Combines creative vision with compelling design to drive innovation and reinvent how businesses engage with customers
Ewan Duncan
Senior PartnerSeattle
Works with clients across the technology, media, telecommunications, and other sectors to use design and customer-centricity to increase growth
Jeff Salazar
PartnerBay Area
Shapes design vision on projects; explores and uncovers opportunities for clients to create strong connections with their customers through compelling and innovative product solutions that surprise and delight
Stina Carlsson Reich
Reimagines customer experiences and uses digital as the catalyst to build the businesses of tomorrow

Meet our designers

Xenia, Berlin

Malcolm, Berlin

Jared, Austin

Allison, London

Connect with McKinsey Design