Ewan leads our Design Practice in North America and our work in customer experience and engagement, as well as our partnerships with technology platforms for our Marketing & Sales Practice. His design perspective is highly influential in our North American work in the telecommunications, technology, and media sectors, as well as our work in digital and analytics, service operations, and marketing and sales.
In client work, Ewan brings together multiple disciplines to help companies drive growth through simple and easy customer experiences, improved employee engagement, and digital products and business processes.
Before joining McKinsey, Ewan specialized in the development of innovative, user-centric new products and services. He has a background in design and engineering and serves on the board of the Technology Alliance in Seattle.