Insights on Operations

Many enterprises are scaling AI agents faster than they are redesigning the work underneath. A detailed blueprint supports the rollout and lays the groundwork for lasting value creation.

As AI and digital capabilities become more widely adopted in logistics operations, the companies seeing returns from their investments are doing three things differently.

Seven lessons in leadership from some of the world’s most complex construction projects, to help those in the executive hot seat navigate the pressures, contain the risks, and deliver success.

An adoption gap is growing in the customer care space as leading organizations begin to see impact from AI across customer experience, cost reduction, and revenue generation.

As their portfolios become more complex and productivity gains slow, biopharma manufacturers are investing heavily to keep pace with rising demand. But capacity alone will not solve the problem.

A quarter of America’s manufactured imports face critical trade dependencies. Strengthening US manufacturing will depend not only on capital but also on talent, energy, and resilient supplier networks.

Nokia’s Sanjay Mehta shares how a persistently uncertain world has driven an evolution in the role and capabilities of procurement.

McKinsey leadership factory showcases the latest thinking in operations excellence, helping today’s COOs navigate a new and vast dual mandate, and transform strategy into lasting operations success.

AI makes continuous financial planning practical at scale. Organizations can identify risks sooner, evaluate trade-offs faster, and intervene before performance gaps widen.

Today’s COOs work with an increasingly broad set of stakeholders. Success means understanding the “why” that drives each one.

Battery plants are essential for the energy transition. Most miss their ramp-up deadlines, however. Here’s how to fix the delivery model.

Partnering with procurement can shift external legal spend from a cost center to value driver, where the question isn’t just, “How much do we spend?” but “How intelligently do we spend it?”