Tiffany brings extensive expertise in advising executives as they lead large-scale digital transformations, improve customer experience, and redesign their business-operating model to be more agile. She has particularly deep experience in working in the financial-services sector, where digital disruption and complexity pose significant challenges. As a leader in our digital-organization group, she also supports efforts to build executive capability and foster the culture change needed to support successful digital and advanced-analytics transformations.
One of the firm’s global experts on women’s diversity and leadership advancement, Tiffany is coauthor of The Power of Parity: Advancing women’s equality in Canada, a report published in 2017 by the McKinsey Global Institute.
Examples of her recent client work include the following:
- conducting a multiyear digital transformation for one of Canada’s largest banks, a project that included transforming the wholesale-banking business to focus more than 200 employees on 18 crucial customer journeys
- directing a transformation focusing on top-team effectiveness and agile governance for the C-suite executive team of one of the largest banks in Latin America; the effort also included digital transformation
- supporting an agile operating-model redesign for a 2,000 full-time-equivalent software-to-sales organization as part of a postmerger integration effort
- leading a suite of agile and digital training programs, including a proprietary “agile design to customer” simulation for executives and agile teams, globally
At the University of Oxford’s James Martin 21st Century School, Tiffany wrote articles on global governance and coauthored a chapter on finance in the book The Butterfly Defect: How Globalization Creates Systemic Risks, and What to Do About It (Princeton University Press, 2014).
Tiffany was a Commonwealth Scholar and Rotary Ambassadorial Scholar at the University of Oxford. She was also a recipient of the Queen Elizabeth II Golden Jubilee Medal.
Published work
“Reenergizing an exhausted organization: A conversation with Admiral John Richardson,” McKinsey Quarterly, December 2020
“Will artificial intelligence make you a better leader?,” McKinsey Quarterly, April 2018
“Leading with inner agility,” McKinsey Quarterly, March 2018
The power of parity: Advancing women’s equality in Canada, McKinsey Global Institute, June 2017
Education
University of Oxford
MS, environmental management
University of Western Ontario
BS, biochemistry and chemistry
BA, geography