We start by identifying and assessing the most valuable customer journeys. Our deep industry and technical experience helps uncover the priority processes that will create the biggest impact for your customers and business.
We bring world-leading designers and technical experts to redesign the entire experience, creating prototypes that deliver the full user experience in a matter of weeks, or even days. After testing and refining with real customers, we work with you to build out the systems to support the radically improved customer journey, all in as little as 16 weeks.
To allow you to scale easily, we use common technologies, systems, and data sets across multiple journeys. And we take the long view, testing the regulatory compliance and functionality of every new service or process, right from the start.
Our Digital Labs team rapidly builds out IT components, while building your teams’ capabilities as they go. We sequence the builds so that the IT architecture changes naturally as the journeys build on one another—and so that the journeys are integrated into existing systems whenever needed.
We understand that transforming processes is a major investment. We’ve innovated the way we work to help reduce risk for you. We tie our fees to outcomes, coinvest, underwrite impact, and prioritize and sequence initiatives to provide rapid returns in order to fund the change.