Olli Salo

About Olli

Olli, a partner in McKinsey’s Helsinki office, is a leader within the Organization Practice. He joined the firm in 2007 and has led dozens of enterprise agility transformations in the Americas, Asia, Asia–Pacific, and Europe within the telecommunications, banking, retail, high-tech, and mining industries. These transformations cover business and technology throughout an entire organization, touching strategy, structure, processes, people, and technology elements of the operating model.

Olli has published multiple articles and white papers on enterprise agility and leads McKinsey’s global efforts to develop knowledge in this area. He has introduced more than 1,000 senior leaders to enterprise agility and made presentations on the topic at industry events and conferences around the world.

Recent examples of Olli’s work include the following:

• setting up “tribes” of self-managing, team-based contact centers, retail channels, and centers of excellence; reshaping business structures; and implementing changes in governance, performance tracking, culture, capabilities, and career models for various telcos
• setting up a “tribes and squads”–based model for 1,000 bank employees, aimed at increasing customer satisfaction, speeding digital transformation, boosting employee engagement, and gaining efficiency
• implementing an agile operating model for sales and marketing, with focus on end-to-end customer-journey optimization through cross-functional and end-to-end accountable teams
• restructuring a large European retailer around end-to-end value chains (including categories, customer journeys, and store openings) and transforming the operating model to support the new, agile setup