Modernizing the core IT platform
A major US life insurer acquired multiple books of businesses from different organizations and spread across seven IT systems. Its project to consolidate policies into a single system was significantly behind schedule and had achieved minimal progress over four years. Our team’s work helped the insurer achieve significant performance improvements, including a fourfold increase in throughput, elevated transparency between vendor and client, and increased responsiveness to regulatory requests. As a result, the migration was successfully delivered—with residual policies left—in two years.
Moving to the cloud
A midsized North American life insurer focused on retirement and protection wanted to move to a cloud-based IT system. We prioritized demand by moving from a project to a product mindset, created autonomous and accountable teams, drove automation as part of continuous improvement, and developed a road map to migrate workloads to the public cloud. Since the insurer had outsourced a large volume of IT projects, we also restructured service-provider contracts. Over a two-year period, the transformation saved approximately 25 percent in IT labor costs on a baseline, achieved a ten-time reduction in business-product defects, and increased capacity by two times. The client moved 40 percent of its IT footprint to the public cloud with plans to migrate more than 80 percent of the workloads over the next year.
