Driving holistic impact

Want to see impact across your organization? This special collection offers insights on five aspects that are essential to create a lasting, sustainable difference: financial and operational elements, capabilities, health and the workforce, customer focus, and social and environmental impact.

Featured Insight

Interactive

What matters most? Five priorities for CEOs in the next normal

– How leaders can adapt to a very different future.

Financial & Operational

Article

Speed and resilience: Five priorities for the next five months

– As businesses recover from COVID-19-related disruption and reimagine themselves for the next normal, they need to ask—and answer—five questions.
Article

Four regions, four stories of recovery and resilience

– An assessment of shareholder returns in the world’s four largest capital markets reveals how the global stock market fared in the face of the COVID-19 pandemic.
Article

Strategic resilience during the COVID-19 crisis

– Organizations that rapidly reinvented themselves in response to the pandemic can provide lessons on resilience.
Video

The need for resiliency

– Here’s how leading companies can build a business that’s ready for tomorrow.
Article

Meeting the future: Dynamic risk management for uncertain times

– The world is changing in fundamental ways, leading to dramatic shifts in the landscape of risks faced by businesses.
Report - McKinsey Global Institute

Risk, resilience, and rebalancing in global value chains

– Companies need an understanding of their exposure, vulnerabilities, and potential losses to inform resilience strategies.

Capabilities

Collection

The future of capability building

– The next ten years will bring fundamental changes to our working world, and to adapt, employees in almost every role and industry will need to acquire new skills. The COVID-19 crisis has only accelerated these shifts. In this edition of The Next Normal, we explore how capability building will—and should—change in the years ahead.
Survey

Building workforce skills at scale to thrive during—and after—the COVID-19 crisis

– A new survey shows that skill building is becoming common practice, social and emotional skills are in demand, and there’s a recipe for successful skill transformations.
Article

Intentional learning in practice: A 3x3x3 approach

– Learning can be honed through practice. Here’s an effective strategy to continually learn, grow, and achieve development goals.
Podcast

Building a learning culture that drives business forward

– Too often, training programs fail. Here’s how businesses can create a learning culture and invest in the capabilities that will help individuals and organizations thrive.
Interview

The capability-building imperative: Make purposeful investments in people

– To thrive in a fast-changing world, leaders must treat capability building as a strategic weapon, says McKinsey’s managing partner for North America.
Interactive - McKinsey Quarterly

Five Fifty: The skillful corporation

– With skill shortages looming, companies need multiple tactics to close the capability gap. Here are three keys to action.

Health & Workforce

Article

Looking beyond the pandemic: Could the world economy gain more than it lost to COVID-19?

– Safeguarding lives and livelihoods in the next phase could usher in an age of health and prosperity.
Article

Help your employees find purpose—or watch them leave

– Employees expect their jobs to bring a significant sense of purpose to their lives. Employers need to help meet this need, or... be prepared to lose talent to companies that will.
Article

Organizing for the future: Nine keys to becoming a future-ready company

– To better organize for a postpandemic future, leaders should embrace nine imperatives that collectively explain who... we are as an organization, how we operate, and how we grow.
Article

Five ways to design a better mental-health future for a stressed-out workforce

– Almost 41 percent of Americans struggle with mental-health issues stemming from the COVID-19 pandemic, but many companies remain... ill equipped to address the problem.
Report

Diversity wins: How inclusion matters

– The business case for inclusion and diversity (I&D) is stronger than ever. Taking a closer look at diversity winners reveals... what can drive real progress.
Podcast - McKinsey Quarterly

What makes an organization ‘healthy’?

– Research shows that companies can improve short- and long-term performance by focusing on a small number of carefully selected... management practices.

Customers

Article

By the numbers: What drives sales-growth outperformance

– New data reveals that outperformers are ahead of the pack where it matters in insights, agility, talent, and tech.
Article

Prediction: The future of CX

– Designing great customer experiences is getting easier with the rise of predictive analytics.
Interactive - McKinsey Quarterly

Five Fifty: Making loyalty pay

– Fast-surfing consumers are trying out new brands, stores, products, and websites. Can loyalty programs keep pace?
Article

Simple, predictive, proactive, responsive: The future of customer operations

– For happier customers and lower costs, companies need a better way to steer their digital-service transformations.
Article

The three building blocks of successful customer-experience transformations

– Meeting new consumer needs and expectations is critical to post-COVID-19 business success. Here’s a proven formula for upgrading... customer experience.
Special collection

Global surveys of consumer sentiment

Explore a collection of insights that dive deeper on consumer sentiment and behavior around the world, with views from the Americas,... Asia-Pacific, Europe, Africa, and the Middle East.

Social & Environmental Impact

Article

Unequal America: Ten insights on the state of economic opportunity

– The inaugural McKinsey American Opportunity Survey spotlights Americans’ views on economic opportunity, the obstacles they... face, and the path ahead to create a more inclusive economy.
Report

The case for inclusive growth

– US leaders across sectors have an opportunity to improve economic performance—and bolster individual and community well-being—through... investments that embed equity into the development process.
Survey

How companies capture the value of sustainability: Survey findings

– What makes the difference between a sustainability program that produces business value and one that doesn’t? A new survey... identifies practices that distinguish value-creating companies from others.
Article

From principle to practice: Making stakeholder capitalism work

– Just as with other business priorities, stakeholder capitalism is a matter of execution. Here are five steps to get it right.
Report

Race in the workplace: The Black experience in the US private sector

– Advancing racial equity in the workplace is a system-level challenge—ranging from the structural inequities of geography to underrepresentation... in industries and jobs that could create additional opportunity to the behaviors of the workplace itself.
Interactive

Global Energy Perspective 2021

– The Global Energy Perspective describes our view on how the energy transition can unfold, through four scenarios.

Related Collections

Business Resilience

Resilience is the ability of a business to withstand, adapt, and thrive in the face of shocks that are internal and external,... as well as known and unanticipated.

Corporate Purpose

What defines a company’s purpose—its core reason for being and its impact on the world? This collection looks closer at the issues... and how to move from theory to action in the next normal.

COVID Response Center: Supporting an inclusive recovery

Collaboration and knowledge sharing are critical to safeguard both lives and livelihoods amid COVID-19. The COVID Response Center... draws on what McKinsey and others have learned to equip leaders with resources to help build a society that is stronger, more inclusive, and provides opportunities for everyone.

Social Responsibility at McKinsey

2020 Social Responsibility Report

Our purpose as a firm is to help create positive, enduring change in the world.