Our collaboration
McKinsey and Parloa combine deep customer service transformation expertise with leading agentic AI technology to help enterprises reimagine, deploy, and scale personalized customer experiences.
Problems we solve
Enterprises are eager to transform customer service with agentic AI, but many initiatives remain stuck in pilot mode—held back by legacy systems, fragmented data, broken processes, governance challenges, and a lack of cross-functional alignment.
McKinsey and Parloa help organizations overcome these barriers by combining customer service transformation expertise with agentic AI technology—enabling them to move from pilots to scaled impact and deliver more personalized, autonomous customer experiences across channels.
Our Experts
Bernhard Mühlreiter
Senior PartnerVienna
Helps companies in the mobility and industrial space to navigate disruptions, shape tech-enabled performance programs, and reinvent operating models for the next normal
Attila Bognár
PartnerBudapest
Brings deep expertise in AI and analytics-driven frontline, customer journeys, operational transformations, and operating model redesigns across a variety of sectors including financial services, telecommunications, and energy
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Operations functions are often where the rubber meets the road for the implementation of gen AI strategies and where companies can expect to see early examples of success and further potential.
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