In a developing country with soaring internet connectivity and 25% more mobile devices than people, we helped launch the first fully digital bank.
Inside a newly designed innovation space (the ‘garage’), a joint McKinsey and client team began defining what the new company should do, and be. Within the first two months the team had landed on a customer segment to serve, an operating model for the new bank, and had onboarded key staff and alliances to kick off the build phase.