This is a profile image of Deniz Cultu

Deniz Cultu

Serves leading financial services institutions on service operations, strategy, operating model, and performance transformation

Deniz helps major banking and insurance companies develop growth and go-to-market strategies, incorporate digital and analytics into service operations, modernize operating models, and transform financial performance. He is a leader of our insurance underwriting and property-and-casualty insurance claim efforts in North America; he also leads the adoption of innovative service operations approaches in McKinsey’s Transformation Practice in the region.

His recent client work includes the following:

  • leading the end-to-end transformation of the commercial lines underwriting process to reduce cycle times while improving quality and service levels for a leading US property and casualty insurer
  • developing a predictive model to identify and flag highest-risk workers compensation claims to improve claimant outcomes and provide greater service for a leading US multiline property and casualty carrier
  • creating a go-to-market strategy for a leading analytics-focused private equity-owned insurance technology company
  • developing a multiyear corporate growth strategy for a publicly traded diversified banking-services provider
  • evaluating the market attractiveness of specific segments of the global life insurance, retirement, and asset management market for a leading North American life insurer
  • redesigning the global operating model to improve service, quality, and efficiency through creating new centers of excellence, management systems, and processes for a leading global specialty lines insurer

Deniz is active in the Minneapolis-St. Paul community, serving on the board of directors of the YMCA of the North. He also served as the chair of the risk-management advisory board for the Minnesota Super Bowl Host Committee, a not-for-profit organization dedicated to raising funds for hosting the game and free to access events.

Published work

Repositioning commercial P&C underwriting for market uncertainties,” McKinsey & Company, January 2023

Claims 2030: Dream or reality?” McKinsey & Company, May 2022

Navigating the next decade of US insurance claims,” McKinsey & Company, October 2020

How North American claims organizations can respond to the coronavirus,” McKinsey & Company, May 2020

The future of insurance claims,” McKinsey & Company, October 2019


Kellogg School of Management at Northwestern University

University of Pennsylvania
BS, electrical engineering