Ed serves clients across the financial services sector in Southeast Asia, leveraging deep expertise in operating model design, process transformation, and digital enablement to drive strategic and operational impact. He specializes in designing and implementing transformation programs that enhance profitability, productivity, and customer experience.
Examples of Ed’s recent client work include:
- embedding productivity into a bank’s DNA by building institutional capability to drive process transformations, setting up end-to-end process accountability, and creating transparency on interlinked business, client, and productivity outcomes
- leading a long-term cost transformation for a global bank, covering frontline, middle, and back-office functions, with a focus on digital sales and service model design, service operations optimization, and driver-based planning
- designing an operating model for a global institution with decentralized business activities to empower BUs while building company-wide centers of excellence
- leading the design and implementation of retail credit lending initiatives at a universal bank to improve ROA, covering topline, cost optimization, portfolio risk management, and collections
- leading the operating model design for a leading institutional investor to empower BUs to achieve strategic objectives and future-proof the organization for agility, scalability, and value creation
- redesigning the customer journey for a Southeast Asian retail bank for its unsecured lending business, implementing agile ways of working and the journey methodology
Before joining McKinsey, Ed worked at a major Philippine bank, where he played a key role in building its retail business. His contributions included launching the country’s first instant and fully digital unsecured loan product and leading sales transformation initiatives.