Richard is passionate about working with leaders and their teams to design and mobilize organizations in which humans can perform at their best, build new skills, and work in new ways.
He focuses on using data and design-thinking to redesign the way large organizations function beyond today's increasingly outmoded matrix structure.
Richard’s work spans digital, agile, and cultural transformations across industries, including consumer and consumer packaged goods, healthcare, banking, technology, education, philanthropy, and the social sector.
Examples of his recent client work include the following:
- delivering a CEO-led change program to engage and reskill the top 100 executives of a company with 110,000 employees
- leading the agile transformation of the marketing function of a global company
- redesigning the marketing organization of a major financial-services company to enable acceleration and agility
- creating the change story and providing communications coaching for senior executives leading complex change programs
- designing and reskilling the communications functions of two Dow 30 companies
- advising on the focus and structure of diversity and inclusion programs for several professional-services firms
Richard is a faculty member for the Organizational Agility Forum and is a frequent writer and speaker on a diverse range of organizational and leadership topics. He has been published in Harvard Business Review, Sloan Management Review, HBR’s “10 Must Reads on Strategy,” and has been a contributor to a Forbes blog, “On Human Business.”
Richard has served on several not-for-profit boards and advisory councils in the United Kingdom and the United States—including the Atlantic Council, a foreign-policy think tank—and has taught a popular leadership program as an adjunct associate professor at Columbia University’s School of International and Public Affairs.