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Markus Hammer

Director of LearningVienna

Passionate about the “human factor”: helping people develop broad skills and deep functional expertise. Experienced operations practitioner, faculty member, and author.

Markus leads a talented team of learning professionals that design, develop, and deliver our functional learning programs in the Operations, Marketing & Sales, and Strategy & Corporate Finance Practices globally, targeting more than 5000 practitioners spread over more than 100 offices.

As a seasoned, internationally experienced operations consultant, Markus helps clients using his deep knowledge of lean and resource-productive operations paired with his passion for capability building. Markus built McKinsey’s advanced analytics sector for yield, energy, and throughput optimization in manufacturing. He also led our resource-productive operations work, which linked the firm’s efforts in operations, sustainability, and resource productivity.

He has delivered significant impact in large-scale operations-transformation programs with his functional abilities and project-leadership skills. Markus is a core faculty member in McKinsey’s Innovation & Learning Centers, and has a track record of designing and delivering distinctive trainings.

Since 2014, he has served as a lecturer at Graz University of Technology, where he concluded his doctoral research at its Institute of Innovation and Industrial Management. Markus speaks English, German, and Portuguese.

Published work

The live factory in front of every learner: Leveraging the power of Digital Capability Centers for remote learning experiences in advanced operations,” SSRN, 2022

Industrial-resource productivity and the road to sustainability,” McKinsey & company, 2021

Ops 4.0—The Human Factor: A class size of 1,” Operations Blog, McKinsey & Company, 2021

Ops 4.0—The human factor: Skill, will and the next normal,” Operations Blog, McKinsey & Company, 2020

Model-Factory-In-A-Box: A portable solution that brings the complexity of a real factory and all the benefits of experiential-learning environments directly to learners in industry,” Procedia Manufacturing, 2020, Vol. 45, 246–252

Ops 4.0—The Human Factor: Why 2020 will be the year of reskilling,” Operations Blog, McKinsey & Company, 2019

Ops 4.0: The Human Factor—Impact drivers,” Operations Blog, McKinsey & Company, 2019

Root-cause problem solving in the Ops 4.0 era,” Operations Blog, McKinsey & Company, 2019

How to keep your workforce engaged during the Ops 4.0 journey,” Operations Blog, McKinsey & Company, 2019

Ops 4.0—The Human Factor: Keeping the customer at the center,” Operations Blog, McKinsey & Company, 2019

Management Approach for Resource-Productive Operations − Design of a Time-Based and Analytics-Supported Methodology Grounded in Six Sigma,” Springer F'Gabler, 2019

Ops 4.0: The Human Factor–A year of lessons from learners and ‘lighthouses’,” Operations Blog, McKinsey & Company, 2018

Ops 4.0—The Human Factor: The power of the digital capability center,” Operations Blog, McKinsey & Company, 2018

Ops 4.0—The Human Factor: Engaging your people,” Operations Blog, McKinsey & Company, 2018

Ops 4.0: The Human Factor—Building Ops 4.0 capabilities,” Operations Blog, McKinsey & Company, 2018

Ops 4.0: The Human Factor—Planning for tomorrow’s roles,” Operations Blog, McKinsey & Company, 2018

Ops 4.0: The Human Factor—Defining the needs,” Operations Blog, McKinsey & Company, 2018

Ops 4.0: The Human Factor—Recognizing the capability challenge,” Operations Blog, McKinsey & Company, 2018

The change agent challenge,” McKinsey & Company, 2017

Pushing manufacturing productivity to the max,” McKinsey Quarterly, May 2017

Buried treasure: Advanced analytics in process industries,” McKinsey & Company, December 2016

The Dirty Little Secret About Digitally Transforming Operations,” Harvard Business Review, May 2016

Unlocking industrial resource productivity: 5 core beliefs to increase profits through energy, material, and water efficiency,” McKinsey Publishing, February 2016

More from less: Making resources more productive,” McKinsey Quarterly, August 2015

Tools for sustainability: How and why to work with supply chains on energy efficiency,” McKinsey Quarterly, July 2015

Manufacturing growth through resource productivity,” (Book excerpt), March 2015

How Big Data can improve manufacturing,” McKinsey Quarterly, June 2104

Bringing lean thinking to energy,” McKinsey Quarterly, February 2014

Past experience

Procter & Gamble
Site integrated working system leader
Process and project engineer


Graz University of Technology
DEng, techno-economics
MSc, process engineering and environmental technologies