Jan advises senior leaders on large-scale service-operations transformations. He works with CEOs, CFOs, CHROs, and functional leaders to redesign middle- and back-office functions and build AI-enabled operating models that deliver measurable and sustainable impact.
His work spans enterprise productivity, global business services, end-to-end processes, and SG&A transformation. Jan combines transformation strategy with hands-on implementation, helping clients move from rapid diagnostics to value delivery, capability building, and at-scale adoption.
Jan has served leading global companies across life sciences, consumer, and other service-intensive sectors. His work has helped clients capture substantial efficiency and effectiveness improvements by simplifying processes, improving organizational effectiveness, deploying digital and AI tools, and embedding new ways of working.
He is also at the forefront of applying gen AI and agentic AI to service operations. Jan has helped develop and scale AI-enabled solutions, including copilots and workflow-level applications that shift work from manual, human-intensive activities toward digitally augmented operations.
Examples of Jan’s recent client work include:
- shaping a multiyear service-operations transformation for a global food company, combining process redesign, digital enablement, and productivity levers to capture substantial recurring EBIT impact
- leading end-to-end process transformations for a global beverage company, including the design and scaling of a finance AI lighthouse across multiple markets
- defining and delivering end-to-end process transformations for a global medtech company, improving process effectiveness while releasing significant working capital
- supporting a global consumer-health company in redesigning shared services and global business services, improving productivity, accelerating standardization, and embedding AI-driven automation
- building AI-enabled service-operations solutions for a global pharma player, increasing productivity and improving decision quality across middle- and back-office workflows.
