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Chris Hartley

Managing PartnerMelbourne

Leads rapid and large-scale transformations across multiple industries, including telecommunications, financial services, and energy, with deep expertise in organizational change, culture, customer experience, and strategy

Chris is passionate about helping organizations modernize their operating models to deliver the next wave of change. He leads McKinsey’s Transformation and People and Organizational Performance practices across Australia and New Zealand, and is Managing Partner of McKinsey’s Melbourne office.

Chris advises clients at the intersection of transformation and implementation to help organizations modernize in the face of disruption, set bold aspirations, address legacy challenges, and improve their performance. He is particularly interested in helping organizations manage competing demands between large consumer bases and complex infrastructure to move faster, deliver better customer experience, and make the most out of technology.

Examples of his recent client work include the following:

  • Defining and implementing a new operating model for a telecommunications company using zero-based design, agile at scale, and a new set of management processes
  • Leading the rapid transformation of several telecommunications providers, from transformation design to customer-experience improvement, store footprint, and channel optimization to create a full potential diagnostic, including digital
  • Delivering several telecommunications, energy, and health insurance strategy engagements focusing on transformation definition, market response, future market economics, and investment approaches
  • Driving the rapid transformation and operating model shift for a distribution company, including developing the stretch aspiration, establishing the necessary operating model, and setting up the transformation engine
  • Delivering a cultural change strategy for a major bank and the subsequent operating model shift, including defining the strategy to improve organizational culture to focus on customer outcomes and performance

Beyond the office, Chris loves spending time with his family, including travelling and playing football with his daughters.

Prior to McKinsey, Chris led structural-engineering design teams for large commercial-building projects.


Into all problem-solving, a little dissent must fall,” McKinsey & Company, February 2023


Project leader


University of Canterbury
BEng, civil engineering