This is a profile image of Chiara Marcati

Chiara Marcati


Chiara Marcati


Leads large-scale transformations of companies in the Middle East, specializing in operations, cost optimization, sales and channel management, and strategy

Chiara brings extensive experience in leading companies in the Middle East through operations transformations, focusing on cost optimization, supply-chain management, sales, and strategy. She also leads large-scale transformations in organization structure and processes. Chiara specializes in the telecommunications industry, bringing a deep knowledge of telecoms and all their functions end to end. She also has experience in the financial-services, retail, and public sectors, among others.

Some of her recent and notable client work includes the following:

  • leading a transformation of a family-owned business in the Middle East focused on improving net profits—with initiatives centered on revenues, costs, and business-portfolio optimization—achieving an earnings impact of $300 million and significant improvement in return on invested capital
  • spearheading the delivery of a large-scale procurement transformation for a telecommunications company in the Middle East, saving more than $500 million, and revamping the organization structure, key performance indicators, and processes
  • managing an organization-wide transformation program—including operations, sales, and the customer experience—for a major telecommunications incumbent in the Gulf region
  • designing and implementing a large-scale cost turnaround—including a redesign of the procurement strategy for selected categories—for a global telecommunications operator in an emerging market, with a target annual savings of more than $250 million
  • leading a cost transformation for an incumbent in the Gulf region, achieving more than 20 percent savings, while restructuring the procurement and supply-chain organization and the procure-to-pay process, yielding an improvement of 40 percent in the timeline
  • managing an end-to-end sales transformation of the indirect channel of one of the top telecom operators in the Gulf region

Chiara is a native Italian speaker and is also fluent in English and French.

Published work

Digital consumers in the Middle East: Rising adoption and opportunity,” McKinsey & Company, December 2022

Using advanced analytics to improve performance in customs agencies,” McKinsey & Company, September 2022

Women at work in the Middle East,” McKinsey & Company, March 2020

Telecommunications industry at cliff’s edge: Time for bold decisions” (PDF–4.5 MB), McKinsey & Company, 2016

Winning the rush for data services in the Middle East and Africa,” McKinsey Quarterly, May 2016

Promoting gender diversity in the Gulf,” McKinsey Quarterly, February 2015


New York University Stern School of Business
MBA, strategy (exchange program)

HEC Paris
MBA, strategy

University of Pisa
MSc, telecommunications engineering