The winning formula: What it takes to build leading omnichannel operations

The winning formula: What it takes to build leading omnichannel operations

January 2022 – This compendium covers in detail all areas of omnichannel approaches: foundations of winning omnichannel operations, building strategy, structure, and processes, and industry- and channel-specific deep dives.

Introduction

Article

Into the fast lane: How to master the omnichannel supply chain
– Consumer-product and retail companies looking to jump into the fast lane of modern shopping will need to overhaul their operations to master the seven building blocks of an effective omnichannel supply chain.

Omnichannel supply chain strategy

Article

Where the transformation begins: Creating a consumer-centric supply chain strategy
– The key to success in today’s consumer industry lies in a clearly segmented approach that focuses on the supply chain and accounts for the varying requirements and preferences of consumers.

Omnichannel supply chain structure

Article

Key principles of designing the omnichannel distribution network of the future
– As omnichannel shopping becomes the new norm, consumer product and retail companies must be ready to deliver fast, impeccable omnichannel service. Doing so requires a new supply chain network approach.
Article

Better service with connected inventory
– It is not just the customer experience that manufacturers and retailers enhance by extending their reach to the entirety of stocks in the market.
Article

Reimagining the role of physical stores in an omnichannel distribution network
– Online is here to stay, but physical stores can—and should—play an important role in omnichannel distribution networks of retailers and vertically integrated brands.
Article

Stores as a strategic asset in omnichannel retail
– Incumbent omnichannel players are seeking ways to compete with same-day delivery speeds. There are four key places to start.
Article

Make the change stick: Transforming your supply chain operating model for an omnichannel world
– In this age of omnichannel commerce, most supply chains run on old principles and processes. A few leaders can show us how a new operating model can answer the needs of today—and tomorrow.

Omnichannel supply chain processes

Article

Consumer-goods companies must transform their planning end to end
– Rising complexity isn’t tenable. Now is the time to take drastic action—in the form of a tech-driven end-to-end planning transformation.
Article

Retail’s need for speed: Unlocking value in omnichannel delivery
– The race to provide ever-faster omnichannel order fulfillment is on. Where should retailers keep up—and what are the value-creation opportunities in doing so?
Article

Automation has reached its tipping point for omnichannel warehouses
– Automation offers a range of benefits for warehouses, from increasing productivity to reducing risk related to labor. To harness its full potential, retailers must develop an end-to-end strategy.
Article

Automation in logistics: Big opportunity, bigger uncertainty
– As e-commerce volumes soar, many logistics and parcel companies hope that automation is the answer. But as this second article in our series on disruption explains, things are not so simple.
Article

Returning to order: Improving returns management for apparel companies
– High levels of retail returns are not inevitable. Better management can reduce the cost and improve consumer loyalty at the same time.

Sector- and channel-specific deep dives

Article

Creating a competitive edge in omnichannel grocery fulfillment
– The time is now for grocery retailers to optimize their omnichannel grocery operations to take full advantage of market opportunities.
Article

Unlocking the omnichannel opportunity in contract logistics
– As e-commerce volumes surge, contract-logistics companies face increasing complexity. How can they capture more value in a $600 billion opportunity?
Article

Solving the paradox of growth and profitability in e-commerce
– Global omnichannel players that crack the code will be well positioned for the years ahead. Four imperatives can support their journey.