To help healthcare payers health insurance companies navigate an increasingly complex environment, McKinsey brings an unparalleled depth of experience from decades of work in healthcare. We have led projects in a variety of topics and supported business performance and growth with our distinctive capabilities in operational and consumer excellence, digital, technology, analytics, and capability building. We help payers make the following moves:
- grow across a broad spectrum of customer-facing dimensions, including customer experience, marketing, sales, and ecosystem strategy and implementation
- develop and embed operational- and claims-excellence programs aimed at financial stability and medical-cost management, including payment integrity
- create innovative population-health and care-management programs, including strategy, design, and implementation
- build the skills necessary to implement improvement programs and to ensure sustainability and continuous capability building
- set up for success and be able to realize new opportunities in increasingly digitized business models
