The path from problem to solution is not linear. In fast-moving, complex times, decision-makers can’t effectively act alone when it comes to solving complicated workplace problems; diverse perspectives and rigorous debate are crucial to determining the best steps to take. What’s missing in many companies is the use of “contributory dissent,” or the capabilities required to engage in healthy if divergent discussions about critical business problems, write Ben Fletcher, Chris Hartley, Rupert Hoskin, and Dana Maor in a recent article. Contributory dissent allows individuals and groups to air their differences in a way that moves the discussion toward a positive outcome and doesn’t undermine leadership or group cohesion. Check out these insights to learn how to establish cultures and structures where individuals and teams feel free to bring innovative—and often better—alternative solutions to the table, and dive into the best ways to master communication in problem solving.
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