Our Insights

Article

Lighthouses unlock sustainability through 4IR technologies

– At manufacturing lighthouses, the Fourth Industrial Revolution makes sustainability easier. Environmental sustainability and operational... competitiveness reinforce one another, thanks to digital.
Article

Buying into a more sustainable value chain

– Two-thirds of the average company’s environment, social, and governance footprint lies with suppliers. Procurement leaders... who take bold action can make a decisive difference in sustainability.
Article

Global business-services sourcing comes of age

– How can companies ensure their technology and business-services sourcing is creating real value? And how can service providers... create propositions that support continued growth?
Article

Digital supplier days: Events for capturing value in procurement

– An intense, multiday event—conducted remotely—can be a powerful tool for finding new suppliers, reducing risk and... cost, and increasing resilience.
Article

Five-star growth: Using online ratings to design better products

– New research shows that small changes in star ratings can drive explosive growth for products—on the order of 30 to 200... percent depending on category. Driving those changes at scale requires a novel approach.
Article

How to boost growth in industrial services: Better customer experience

– Customer experience is increasingly critical for industrial-services businesses—and the bar is rising. Here’s how... to exceed it.
Podcast

The 21st-century corporation: A conversation with Brian Chesky of Airbnb

– Airbnb’s CEO discusses how a company that flirted with demise during the pandemic turned its business around.
Article

Prediction at scale: How industry can get more value out of maintenance

– Machines can now tell you when they aren’t feeling well. The challenge for today’s industrial players lies in applying... advanced predictive-maintenance technologies across the full scope of their operations.
Article

It’s showtime! How live commerce is transforming the shopping experience

– Blending entertainment with instant purchasing, live commerce offers retailers, brands, and digital platforms a new channel with... enormous scope for creating value.
Article

Responding to inflation and volatility: Time for procurement to lead

– A digital nerve center can help procurement teams collaborate better and act faster during turbulence.
Article - McKinsey Quarterly

Return as a muscle: How lessons from COVID-19 can shape a robust operating model for hybrid and beyond

– New research shows how resilient organizations thrived through the pandemic. Here’s how to use those lessons to craft a... better approach to how work gets done across time (real and asynchronous) and space (digital and physical).
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