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Long tail, big savings: Digital unlocks hidden value in procurement

– Until recently, many companies thought it was futile to try to extract savings from the low-volume purchases in “tail spend.”... New technologies are changing the equation.
Article

Deliver on time or pay the fine: Speed and precision as the new supply-chain drivers

– E-commerce giants have raised the supply-chain performance bar. Now consumer-goods manufacturers face a stark choice: achieve... new levels of predictability and responsiveness, or pay a heavy price.
Article

The role of customer care in a customer experience transformation

– No function handles a broader range of customer touchpoints than customer care. Executives would be wise to make it the centerpiece... of any effort to transform the customer experience.
Survey

How the implementation of organizational change is evolving

– Digital solutions pose new and unique challenges to the implementation of major change efforts. But the capabilities that support... better outcomes remain as critical as ever, a new survey shows.
Article - McKinsey Global Institute

Retraining and reskilling workers in the age of automation

– Executives increasingly see investing in retraining and “upskilling” existing workers as an urgent business priority... that companies, not governments, must lead on.
Article

Why zero-based budgeting makes sense again

– Advanced digitization, enhanced behavioral understanding, and smarter organizational and governance models spark a renaissance... for a decades-old methodology.
Article

Why you need a CTO—and how to make her successful

– Feeling unprepared for technical disruption? A well-structured role for a chief technology officer is a first line of defense.
Article

Digital machinery: How companies can win the changing manufacturing game

– Amid rising competition, commoditization, and price pressure, digital transformation is crucial for machinery and production plant... manufacturers. Here’s how to start off.
Article

More than a feeling: Ten design practices to deliver business value

– As design thinking nears its 50th birthday, many companies still struggle to realize value from design. Those that succeed often... follow ten best practices.
Article

Digital transformation: Raising supply-chain performance to new levels

– Combining digital applications with operational changes helps yield significant performance improvements that stand the test of... time.
Article

Ops 4.0: Analytics to value for a product-centered transformation

– Cutting-edge analytic tools, design thinking, customer insights, and procurement intelligence combine to free your company from... the commoditization treadmill.
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