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Transform the whole business, not just parts

– In a business, the parts link together and compose the whole. And so to improve the whole, you must improve the parts, right?
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Why are your customers calling you again?

– Getting to the bottom of why customers keep calling your contact centers can generate significant savings. And result in happier... customers.
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M&A success, powered by advanced analytics

– As M&A activity and acquisition premiums hit historic highs, companies can use advanced analytics to increase value and accelerate... impact during integration.
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Radically rethink your strategy: How digital B2B ecosystems can help traditional manufacturers create and protect value

– Machinery companies that partner in a B2B ecosystem could fend off new waves of tech competition by developing the capacity to... deliver innovative aftersales and services offers.
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Lessons from leaders in Latin America’s retail banking market

– A look at how leading banks outperform in the world’s fastest-growing banking market.
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The wisdom of transformations: How successful CEOs think about change

– What works and what doesn’t, from those who know.
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What matters in customer-experience transformations

– McKinsey leaders provide an overview of the A, B, Cs of pulling together the building blocks of a customer-experience transformation.
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How lean is your field force—really?

– With the right approach, lean management can reduce your field force’s cost, even while improving customer experience. But... getting the details right matters.
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Getting a handle on warehousing costs

– Rather than the traditional benchmark-based approach, a bottom-up analysis can determine what costs should be for any given warehouse,... helping companies prioritize improvements and investments.
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A guidebook for heavy industry's digital journey

– Heavy industry has a lot to gain from the digital revolution. To capture the benefits, companies need the right kind of transformation... plan.
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What high-reliability organizations get right

– Technology isn’t the only—or even the most important—reason high-reliability organizations outperform their... peers.
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