Customer First: Personalizing the customer care journey
February 2019

Customer First: Personalizing the customer care journey

Articles in the issue

How to capture what the customer wants
Article

How to capture what the customer wants

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How advanced analytics can help contact centers put the customer first
Article

How advanced analytics can help contact centers put the customer first

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Getting the best customer service from your IVR
Article

Getting the best customer service from your IVR: Fresh eyes on an old problem

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Bringing agile to customer care
Article

Bringing agile to customer care

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More Insights

Smarter call-center coaching for the digital world
Article
Smarter call-center coaching for the digital world
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Charting the future of customer care through a core optimization philosophy
Article
Charting the future of customer care through a core optimization philosophy
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The role of customer care in a customer experience transformation
Article
The role of customer care in a customer experience transformation
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Boosting contact-center performance through employee engagement
Article
Boosting contact-center performance through employee engagement
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Elevating customer satisfaction and growth through service to solutions
Article
Elevating customer satisfaction and growth through service to solutions
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Why your call center is only getting noisier
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Customers’ lives are digital—but is your customer care still analog?
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Digitizing customer journeys and processes: Stories from the front lines
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