Our Insights

Article

Resilience: The whole-company fitness challenge

– To build resilience in volatile markets, most companies will need to change across the full span of their operations.
Article

An on-demand revolution in customer-experience operations?

– Whether relying mainly on in-house or external talent, gig-style staffing models—when managed carefully—could give... customer care the horsepower and flexibility it needs for today’s increasingly volatile markets.
Article

Lighthouses unlock sustainability through 4IR technologies

– At manufacturing lighthouses, the Fourth Industrial Revolution makes sustainability easier. Environmental sustainability and operational... competitiveness reinforce one another, thanks to digital.
Article

Buying into a more sustainable value chain

– Two-thirds of the average company’s environment, social, and governance footprint lies with suppliers. Procurement leaders... who take bold action can make a decisive difference in sustainability.
Article

Building resilience through procurement analytics

– New tools can help companies crisis-proof their supply chains. To implement the technology at scale, companies can focus on four... key priorities.
Article - McKinsey Quarterly

‘Great Attrition’ or ‘Great Attraction’? The choice is yours

– A record number of employees are quitting or thinking about doing so. Organizations that take the time to learn why—and act thoughtfully—will... have an edge in attracting and retaining talent.
Article

Global business-services sourcing comes of age

– How can companies ensure their technology and business-services sourcing is creating real value? And how can service providers... create propositions that support continued growth?
Article

Digital supplier days: Events for capturing value in procurement

– An intense, multiday event—conducted remotely—can be a powerful tool for finding new suppliers, reducing risk and... cost, and increasing resilience.
Article

Five-star growth: Using online ratings to design better products

– New research shows that small changes in star ratings can drive explosive growth for products—on the order of 30 to 200... percent depending on category. Driving those changes at scale requires a novel approach.
Article

How to boost growth in industrial services: Better customer experience

– Customer experience is increasingly critical for industrial-services businesses—and the bar is rising. Here’s how... to exceed it.
Podcast

The 21st-century corporation: A conversation with Brian Chesky of Airbnb

– Airbnb’s CEO discusses how a company that flirted with demise during the pandemic turned its business around.
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