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Natasha Stern


Works with clients in the private and public sectors on strategy, performance transformation, and deploying the power of digital and analytics to deliver outstanding, customer-centric services

Natasha has over 15 years of experience advising clients in the private and public sectors on their most pressing questions, ranging from strategy to operations transformation. Natasha currently leads McKinsey’s work on digital, technology and analytics topics for the public sector in Europe. She works closely with QuantumBlack, AI by McKinsey, and with McKinsey Digital to bring the power of hybrid intelligence and digital technologies to help organisations reinvent themselves and accelerate sustainable and inclusive growth.   

Recently, Natasha has focused on supporting major digital-service-build programmes for both public and private organisations. Her focus is on customer-centric design of the future services, on enabling clients’ delivery teams to work in cross-functional and agile ways, and on supporting value assurance for major programmes. 

Natasha has also worked with several large healthcare payors/insurers and hospitals, helping them develop and implement strategies to achieve and sustain good financial, operational, and clinical quality performance. 

Published work

Customer-centric transformation in government,” McKinsey & Company, June 2023

Hospital care in 2030,” McKinsey & Company, January 2020

The hospital is dead, long live the hospital!,” McKinsey & Company, May 2019

Escaping the turnaround trap,” McKinsey & Company, November 2017

In the cold light of day: 10 demanding tests for hospital strategy,” McKinsey & Company, February 2015


Harvard University, Kennedy School of Government
MA, public policy

University of Cambridge, Trinity College
BA, economics