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Article

Responding to inflation and volatility: Time for procurement to lead

– A digital nerve center can help procurement teams collaborate better and act faster during turbulence.
Article - McKinsey Quarterly

Return as a muscle: How lessons from COVID-19 can shape a robust operating model for hybrid and beyond

– New research shows how resilient organizations thrived through the pandemic. Here’s how to use those lessons to craft a... better approach to how work gets done across time (real and asynchronous) and space (digital and physical).
Article

Making online grocery a winning proposition

– The global pandemic brought online platforms to center stage for grocers. Retailers should consider five trends and take five... steps to ensure this shift is sustainable and profitable.
Article

Beyond gadgetry: Changing the game in maintenance

– Digital work management can transform the maintenance function’s productivity, flexibility, and predictability
Article

Making supply-chain decarbonization happen

– Active supply-chain decarbonization is becoming a license to operate for businesses, but companies aiming to be role models in... the fight against climate change must overcome roadblocks along the way.
Blog Post

The future of the workforce: Investing in talent to prepare for uncertainty

– Exploring significant shifts in how organizations approach the talent they have, the talent they need, and the expectations their... talent has of them.
Article

‘Back to human’: Why HR leaders want to focus on people again

– Chief human-resource officers in Europe say a shift to employee-centric policies is long overdue. The pandemic is a big factor... in their thinking, but process fatigue has been building for some time.
Article

Holistic customer assistance through digital-first collections

– With families continuing to struggle to make ends meet, lenders that find the right combinations of digital-first customer support... will experience the benefits, including longer-term customer loyalty and insurance against being left in the wake of more ambitious peers.
Article

The resilience imperative: Succeeding in uncertain times

– Strengthening institutional resilience has never been more important.
Survey

Building workforce skills at scale to thrive during—and after—the COVID-19 crisis

– A new survey shows that skill building is becoming common practice, social and emotional skills are in demand, and there’s... a recipe for successful skill transformations.
Article

A smarter way to digitize maintenance and reliability

– In heavy-equipment maintenance, digital and analytics tools are struggling to live up to their promise. Here’s how to help... them pull their weight.
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