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Rohit Kumar

Partner, Chicago
Brings consumer and digital expertise to the healthcare industry across payers, providers, and health-services organizations to help make healthcare more patient- and member-centric

About Rohit

Rohit is a thought leader in consumer and digital topics in healthcare. He has worked on a variety of strategic and transformation topics with payers, providers, integrated delivery networks, and health-service institutions.

Examples of his recent client work include the following:

  • designing a patient-engagement transformation to improve the quality of care, reduce costs, and enhance the patient experience
  • driving consumer-driven-growth initiatives in Medicare Advantage and ACA segments
  • diagnosing the most critical social determinants that have an impact on consumers’ health, and launching at-scale efforts to address them
  • leading end-to-end transformations at multiple payers

Rohit has also a published author on the topic of consumer engagement in healthcare and coleads McKinsey’s extensive primary research on the topic.

Prior to McKinsey, Rohit led a business incubator and was a product manager at Trilogy.

Published work

Next-generation member engagement during the care journey,” McKinsey & Company, July 2019

Healthcare consumerism 2018: An update on the journey,” McKinsey & Company, July 2018

Enabling healthcare consumerism,” McKinsey & Company, May 2017

Great customer experience: A win-win for consumers and health insurers,” McKinsey & Company, April 2016

Improving acquisition and retention in Medicare,” McKinsey & Company, March 2016

Debunking common myths about healthcare consumerism,” McKinsey & Company, December 2015

Past experience

Trilogy
Business incubator leader and product manager

Education

Northwestern University, Kellogg School of Management
MBA

Indian Institute of Technology
BTech, computer science and engineering