About Gretchen Berlin, RN

Gretchen is a member of the Public Sector, Healthcare Systems & Services, and Organization Practices, drawing on her in-depth experience in the healthcare industry to serve clients.

A registered nurse by background, Gretchen has led numerous engagements with leading public- and private-healthcare organizations to develop innovative healthcare strategies and drive sustainable change through frontline-workforce and clinical transformations.

Most recently, Gretchen designed and implemented programs for a public-sector health system to improve quality and retention through a new frontline-nursing model, and to improve overall patient access to specialty-care services by 10 to 15 percent. She has also created workforce strategies for large private-sector hospital systems, focused on achieving 5 to 10 percent labor-cost efficiencies through total rewards strategies and changes to core staffing and skill mix. Her other experience has also allowed her to develop system-wide workforce-retention strategies to address and stop increased frontline turnover.

Published work

Beating the odds: Hiring and retaining an RN workforce to optimize patient outcomes and minimize unnecessary expense,” McKinsey & Company, December 2016

Optimizing the nursing skill mix: A win for nurses, patients, and hospitals,” McKinsey & Company, May 2014

Health-focused redesign: Creating a payor organization for the future,” McKinsey & Company, February 2014

Past experience

Guy's and St Thomas' NHS Foundation Trust
Associate director/commercial director, health services


The Wharton School, University of Pennsylvania
BS, healthcare management

University of Pennsylvania
BS, nursing