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Gretchen Berlin

Partner, Washington DC
Leads public and private healthcare organizations to develop innovative healthcare strategies and drive sustainable change through frontline-workforce and clinical transformations

About Gretchen Berlin, RN

Gretchen is a leader in McKinsey’s Public Sector, Healthcare Systems & Services, and Organization Practices, drawing on her in-depth experience in the healthcare industry to serve clients. 

A registered nurse by background, Gretchen has led numerous projects with leading public and private healthcare organizations to develop innovative healthcare strategies and drive sustainable change through frontline-workforce and clinical transformations.  She coleads McKinsey’s provider performance-improvement and federal healthcare work.

Most recently, Gretchen designed and implemented a large transformation for a national public-sector health system to optimize effectiveness and efficiency. She has also led the development of market-level partnerships and large-scale transformations in the private sector to improve quality, access, and efficiency. Gretchen has created workforce strategies for large private-sector hospital systems, focused on improving nursing retention and achieving 5 to 10 percent labor-cost efficiencies through total-reward strategies and changes to core staffing and skill mix.

Published work

To succeed in a healthcare transformation, focus on organizational health,” McKinsey & Company, July 2019

Women in the healthcare industry,” McKinsey & Company, June 2019

Why agility is imperative for healthcare organizations,” McKinsey & Company, May 2017

Beating the odds: Hiring and retaining an RN workforce to optimize patient outcomes and minimize unnecessary expense,” McKinsey & Company, December 2016

Optimizing the nursing skill mix: A win for nurses, patients, and hospitals,” McKinsey & Company, May 2014

Health-focused redesign: Creating a payor organization for the future,” McKinsey & Company, February 2014

Past experience

Guy's and St Thomas' NHS Foundation Trust
Hospital administrator in commercial strategy

Education

The Wharton School, University of Pennsylvania
BS, healthcare management

University of Pennsylvania
BS, nursing