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Frédéric Jacques

Partner, Montréal
Advises banks, insurance companies, and financial-services clients on strategic initiatives and operational and organizational transformations that target operational effectiveness and efficiency

About FRÉDÉRIC

Frédéric is a leader in McKinsey’s Financial Services and Risk Practices and coleads our institutional-investor work in Canada. Since joining the firm, he has worked with clients in a range of industries, with a focus on financial services, providing advice on growth strategy, service, and operations-related issues.

As a coleader of the firm’s collections work in North America, Frédéric supports clients across industries in transforming operations through strategy, digital, and advanced analytics. He also advises a range of financial institutions on strategic initiatives and operational and organizational transformations that target both operational effectiveness and efficiency.

Published Work

Reimagining customer service to manage delinquencies after COVID-19,” McKinsey & Company, June 2020

What next for US credit-card debt?,” McKinsey & Company, May 2020

Addressing the coronavirus impact on customer delinquency,” McKinsey & Company, March 2020

Getting a grip on bad debt: Practical steps to help utilities boost their resilience,” McKinsey & Company, November 2019

"The seven pillars of (collections) wisdom," McKinsey & Company, April 2018

"Reimagining the Bank Branch for the Digital Era," McKinsey & Company, December 2017

"Radically simplifying the retail bank," McKinsey & Company, September 2016

Past Experience

RSM Richter
Financial analyst

EY
Senior auditor

Education

HEC Montréal
MA, public accounting
BA, business administration