Dieter draws on years of experience as an operations leader incorporating lean and agile methods to help companies across industries reduce inefficiencies and improve operational performance. He works on the ground with companies to help them create a vision for their performance transformation, develop an operational-excellence plan, and implement performance improvements to achieve bottom-line results.
For transformations to truly take hold and create lasting impact, Dieter helps build the necessary skills and capabilities, empowers and challenges teams to continuously improve, and facilitates new behaviors and mind-sets to support the large-scale changes.
Examples of his recent client work include the following:
- creating and implementing a fiduciary function for overseeing and managing client assets for a global wealth-asset manager in Europe
- implementing lean ways of working for a customer-care center, which led to a 50 percent productivity increase while also increasing customer and employee satisfaction
- executing a turnaround for the maintenance department of a chemical manufacturer in the Middle East, resulting in a 40 percent productivity increase and a 25 percent decrease in overall-equipment-effectiveness losses
Prior to joining McKinsey, Dieter was a plant manager for a production plant, where he optimized production flows using lean techniques, introduced sales and operations-planning tools across all plants in the supply chain, and developed preventive-maintenance and equipment-monitoring systems. Before that, he was a global technical process manager, where he was responsible for improving product quality and process robustness for 25 production plants worldwide.
Dieter is a certified ScrumMaster and a Lean Six Sigma Black Belt.