Adam Apfel

About Adam

As a member of the Healthcare Systems & Services Practice, Adam serves companies across the pharmaceutical value chain, including wholesalers, retailers, and providers on issues related to growth strategy, pricing, and operations. He is also a core leader of McKinsey’s provider work with a focus on driving transformational change across both frontline staff and patient-facing activities.

Examples of his recent client work include the following:

• leading the corporate strategy effort for a leading retail pharmacy to define a go-forward approach in light of evolving market conditions and competitive pressures
• supporting the execution of a series of growth initiatives across front and back of store for leading retail pharmacy
• performing go-to-market transformation for a global pharmaceutical-services company to create a more effective approach for key account management and routine customer service
• leading a customer-experience transformation for a leading pharmaceutical wholesaler, helping to create digital tools that empower sales team, enhance speed to market, and solve major customer pain points