As more of our consumption shifts online, eCommerce has become the topic of the decade for businesses across geographies and industries. On this page, McKinsey’s cross-industry, cross-function insights provide an end-to-end guide to eCommerce logistics, from webstore to the last mile.
January 2022 – This compendium covers in detail all areas of omnichannel approaches: foundations of winning omnichannel operations, building strategy, structure, and processes, and industry- and channel-specific deep dives.
High levels of retail returns are not inevitable. Better management can reduce the cost and improve consumer loyalty at the same time.
The eCommerce Frontier: How to Take the Lead in eCommerce
This video is a discussion of the trends in eCommerce logistics and the complex eCommerce ecosystems. It covers how to create value for customers, how to win in eCommerce fulfillment and last mile delivery, and how to capitalize on opportunities in returns management.