Financial decision-maker sentiment: India

Most consumers in India view the current economy as neutral or weak, though over half expect it to be stronger in the next three months. 75 percent are concerned or somewhat concerned about their job security, down from 80 percent in September. Over 60 percent have eight months or fewer of savings to live off. 40 percent feel their bank is exceeding their expectations with 23 percent feeling performance is below expectations. The greatest unmet needs from banks during this period of economic uncertainty is improving website for seamless online transactions, waiving late fees and reducing minimum payments on credit cards. Consumers have an optimistic outlook on a financial recovery, with over 60 percent thinking the economy will rebound within 2-3 months and grow just as strong as before COVID-19.

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