Financial services technology

Transforming financial services with tech

We work with financial institutions to unlock tech’s true potential - helping rewire their organizations from strategy, to operating model, to talent, adoption, and data.

Case studies

Explore our successful transformations

The series of lights display in Dubai UAE
Case Study
How a UAE bank transformed to lead with AI and advanced analytics
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Emirates NBD partnered with McKinsey to identify growth opportunities and expand its talent—becoming an AI and advanced-analytics-driven...
Banking on innovation: How ING uses generative AI to put people first
Case Study
Banking on innovation: How ING uses generative AI to put people first
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The global bank worked closely with QuantumBlack, AI by McKinsey, to build, test, and launch a bespoke customer-facing chatbot...
Young Group Of Professionals Developing Business Strategy and Providing The Business Plan
Case study
DBS: Transforming a banking leader into a technology leader
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In this case study, we look at how Singapore-based DBS Bank, is reaching a new generation of tech-savvy customers by transforming...
Kiwibank staff helping customers using a tablet
Case Study
Kiwibank: Building a better bank for the future of New Zealanders
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Kiwibank made a pivotal decision – to embark on an ambitious plan that would see it improving and thinning out its legacy tech...
BCP: Taking banking to Planet XF (for CX and Efficiency) on a digital rocketship
Case Study
BCP: Taking banking to new heights on a digital rocketship
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Peru’s largest bank, Banco de Crédito del Perú (BCP) has been a leader in traditional banking. In an era of rapid change, its...

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Our insights

Explore insights that drive change

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Report
Global payments in 2024: Simpler interfaces, complex reality
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Global payments are becoming simpler for users, but complexity keeps growing behind the scenes. This year’s report explores this paradox and the options for providers.
A video animation that is centered around a cube that consistently transforms. Ultimately morphing into a prism that beams its light across the screen.
Article
Extracting value from AI in banking: Rewiring the enterprise
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To gain material value from AI, banks need to move beyond experimentation to transform critical business areas, including by reimagining complex workflows with multiagent systems.
A digitized executive chair exists in a futuristic digital space, where everything is interconnected and illuminated by tiny specks of light.
Article - McKinsey Quarterly
A new dawn for the technology officer
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As companies strive to create value from AI, generative AI, and other rapidly evolving technologies, enterprise tech officers will make fundamental shifts in the way they operate.
Rube Goldberg Machine
Article
Unlocking value from technology in banking: An investor lens
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Investors, boards, and management teams are looking for banks to demonstrate differential value from technology. Our research provides a framework to link technology investments to value creation.
Woman's hand holding up smartphone against illuminated city street lights, using NFT investment wallet on smartphone in city, working with blockchain technologies.
Report
The state of retail banking: Profitability and growth in the era of digital and AI
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As the global macroeconomic environment remains uncertain, retail banks should focus on the fundamentals of customer primacy and margin protection while embracing digital technologies and gen AI.
Abstract geometrical background with lines and dots.
Article
Scaling gen AI in banking: Choosing the best operating model
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Generative AI is transforming financial services, offering opportunities for efficiency and innovation. As banks race to deploy gen AI, the right operating model can help unlock its potential.
Blog Post
One year in: Lessons learned in scaling up generative AI for financial services
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The arrival of gen AI has been an intense ride. With a year of experimentation by financial institutions in hand, two of McKinsey’s experts on gen AI in banking share key learnings to scale and deploy programs more effectively.
Blog Post
For banks to demonstrate value from tech and AI, they will need to reach beyond the CIO’s office
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Capturing value from technology and AI requires taking actions beyond those domains, especially around organizational considerations.

Our experts

Stephanie Hauser
Senior PartnerLondon
Co-leads McKinsey’s Global Banking & Securities Practice and our banking work across the European region. Stephanie serves clients mainly on strategy, digital, and productivity programs to improve performance, drive innovation, and create value.
Jared Moon
Senior PartnerLondon
Core leader in our corporate and investment-banking work in EMEA, helping clients across sell-side, buy-side, and market infrastructure to transform and improve performance through the use of technology, analytics, data, and innovation
Ishaan Seth
Senior PartnerNew York
Co-leads McKinsey’s Global Banking & Securities Practice and our work in North America. Ishaan works with clients across financial services and private equity. His client service spans strategy, corporate finance, digital and analytics, performance transformation, and M&A.