It’s New York Fashion Week, and there’s a question on the mind of many: how will technology continue to affect the future of luxury fashion? McKinsey’s Anita Balchandani finds out on this episode of the McKinsey on Consumer and Retail podcast.
“High-quality online shopping is about speed, quick delivery, limited friction. It’s everything but the part that involves the soul and the human emotions,” says Scott Malkin, founder and chairman of Value Retail, which owns and operates open-air luxury shopping destinations. Tune in to learn when technology is useful in luxury retail experiences—and when it’s not, and then explore other insights for more on industry trends.
Luxury retail is about ‘emotions, not transactions’
At a crossroads: New York’s status as a global fashion capital
Beyond ‘quiet luxury’: Brunello Cucinelli’s billion-dollar growth formula
Japanese luxury shoppers are embracing omnichannel
The State of Fashion 2024: Finding pockets of growth as uncertainty reigns