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McKinsey on Industrial services: Reimagining how services organizations grow
January 2019

McKinsey on Industrial services: Reimagining how services organizations grow

A set of paradigm shifts is forcing companies to rethink their approach to services businesses, to promote both growth and operational efficiency.

Articles in the issue

Article

Introduction: The services solution for unlocking industry’s next growth opportunity
– At high-growth industrial companies, services aren’t just an optional add-on, but an essential revenue driver deserving... thoughtful investment.
Article

How disruptive technologies are opening up innovative opportunities in services
– Technology and advanced analytics are revolutionizing services—and creating new sources of value for industrial companies... that know how to use them. Here’s a roadmap that works.
Article

Industrial aftermarket services: Growing the core
– OEMs may find untapped goldmines in aftermarket services by strengthening their core business in parts, repair, and maintenance.
Article

Selling in the aftermarket: How to win the sales street fight
– Seven unique factors in aftermarket sales lead to a seven-part recipe for a high-performing aftermarket sales force.
Article

Aftermarket Services: The near-term growth opportunity in targeting the right customers
– There’s a gold mine in aftermarket services. But companies first need to know where to dig—and how hard.
Article

Creating ‘beyond the product’ partnerships between providers and medtech players
– What we heard from US and EU providers and what it means for medtech players.