January 2019

McKinsey on Industrial services: Reimagining how services organizations grow

A set of paradigm shifts is forcing companies to rethink their approach to services businesses, to promote both growth and operational efficiency.

Articles in the issue

Article

January 31, 2019 -

At high-growth industrial companies, services aren’t just an optional add-on, but an essential revenue driver deserving...

Article

November 15, 2018 -

Technology and advanced analytics are revolutionizing services—and creating new sources of value for industrial companies...

Article

July 27, 2017 -

OEMs may find untapped goldmines in aftermarket services by strengthening their core business in parts, repair, and maintenance....

Article

February 14, 2019 -

Seven unique factors in aftermarket sales lead to a seven-part recipe for a high-performing aftermarket sales force.

Article

January 24, 2019 -

There’s a gold mine in aftermarket services. But companies first need to know where to dig—and how hard.

Article

February 19, 2019 -

What we heard from US and EU providers and what it means for medtech players.