Insights on Implementation


How to implement and sustain organizational change

– The fundamentals of change implementation are crucial for not only top-level executives but also frontline managers who are involved... in the day-to-day work.

How the implementation of organizational change is evolving

– Digital solutions pose new and unique challenges to the implementation of major change efforts. But the capabilities that support... better outcomes remain as critical as ever, a new survey shows.


Podcast - McKinsey Quarterly

Disruption, friction, and change: The hallmarks of a true transformation

– A company transformation is a holistic, top-priority endeavor that requires aggressive focus from the management team to reach the full potential of a business.

A roadmap for a digital transformation

– No insurance company has yet completed a digital transformation—one that fully harnesses the power of digital technology to rethink every aspect of the organization. But a number of carriers are making remarkable progress, indicating the direction others should take.

Keeping transformations on target

– Analysis of high-stakes transformations reveals a few pragmatic lessons that increase the odds of meeting the organization’s objectives.

Sustaining the momentum of a transformation

– Five elements can keep bad habits from reasserting themselves.

Capability Building


Bringing out the best in people

– Providing good service has never been easy. Meeting rising customer expectations requires companies focus on building the capabilities... their people need to make full use of their talents.

Experiential learning: What’s missing in most change programs

– Successful transformations demand new capabilities. To build them, experiential learning leverages the intimate link between knowledge... and experience.

Change Management


Changing change management

– Research tells us that most change efforts fail. Yet change methodologies are stuck in a predigital era. It’s high time... to start catching up.
Article - McKinsey Quarterly

The four building blocks of change

– Four key actions influence employee mind-sets and behavior. Here’s why they matter.
Article - McKinsey Quarterly

The irrational side of change management

– Most change programs fail, but the odds of success can be greatly improved by taking into account these counterintuitive insights... about how employees interpret their environment and choose to act.

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More Insights


How to implement transformations for long-term impact

– When it comes to implementing large-scale organizational change, the most successful organizations commit themselves fully to... the effort from start to finish.

What’s your superpower? How companies can build an institutional capability to achieve competitive advantage

– One capability often sets leading companies apart from the rest. Here’s how to build yours.

Executive quick take: A guide to implementing marketing-and-sales transformations that unlock sustainable growth

– Above-market growth in today’s competitive environment means becoming more flexible and agile and adopting multiple marketing... strategies.

Continuous improvement—make good management every leader’s daily habit

– Continuous improvement at scale—across a whole enterprise—requires management discipline at scale. At a few organizations,... digital innovation is helping managers make a daily habit of good discipline.

Sales support: How to get it just right

– The “Goldilocks quandary” of sales support: What level is just right to drive the most sales and growth?

Digital transformation: Raising supply-chain performance to new levels

– Combining digital applications with operational changes helps yield significant performance improvements that stand the test of... time.

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