What’s next in experience-led growth

Improve customer experience and business value

Why CX is a top priority

HOW CUSTOMER EXPERIENCE SOLUTIONS CAN HELP

Experience Essentials
Experience Essentials
Experience Accelerator
Experience Accelerator
Experience Measurement System
Experience Measurement
Experience DNA
Experience DNA

The latest from CX

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Article
Experience-led growth: A new way to create value
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Article
How the operating model can unlock the full power of customer experience
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Article
CX without design only gets you halfway
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Six customer experience pitfalls to avoid
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Six customer experience pitfalls to avoid
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Sector insights

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Article
How the world’s best hotels deliver exceptional customer experience
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Elevating customer experience: A win–win for insurers and customers
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Our people

Victoria Bough
PartnerDenver
Guides clients across the globe in launching and leading customer experience transformations
Oliver Ehrlich
PartnerDüsseldorf
Enables B2B and B2C companies to define digital strategies, benefit from agile insights, and create superior customer experiences...
Harald Fanderl
Senior PartnerMunich
Helps companies in sectors such as insurance, banking, energy, automotive, and retail become more customer-centric and achieve...
Rod Farmer
Associate PartnerSydney
Leads customer experience and design in APAC for McKinsey Digital and is a recognized thought leader in human-centered design,...
Tiffany Kwok
PartnerTokyo
Brings deep advanced analytics expertise and experience in data and analytics transformation focused on consumer-facing industries,...
Alfonso Pulido
Senior PartnerBay Area
Leads the Technology, Media & Telecommunications Practice on the West Coast and coleads McKinsey’s Hispanic and Latino Network...

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