Improve customer experience and business value
Why CX is a top priority
Improvement in customer satisfaction
Increase in sales conversion
Lower cost to serve
Guides clients across the globe in launching and leading customer experience transformations
Enables B2B and B2C companies to define digital strategies, benefit from agile insights, and create superior customer experiences...
Helps companies in sectors such as insurance, banking, energy, automotive, and retail become more customer-centric and achieve...
Leads customer experience and design in APAC for McKinsey Digital and is a recognized thought leader in human-centered design,...
Brings deep advanced analytics expertise and experience in data and analytics transformation focused on consumer-facing industries,...
Senior PartnerBay Area
Leads the Technology, Media & Telecommunications Practice on the West Coast and coleads McKinsey’s Hispanic and Latino Network...