Experience DNA

The Bold Reset: Act Now Customer Experience

Why Experience DNA

Video

Meet Experience DNA

Prediction: The future of CX

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Prediction: The future of CX

How it works

Experience DNA in action

This has created a level of insight into customers we’ve never had. The granularity and predictive nature are both game-changers.

Director of Customer Experience [Airline]

Our experts

Victoria Bough
Partner, Denver
Victoria Bough
Ralph Breuer
Partner, Cologne
Ralph Breuer
Partner, Düsseldorf
Oliver Ehrlich
Harald Fanderl
Senior Partner, Munich
Harald Fanderl
Oliver Jakubiec
Senior Expert, Southern California
Oliver Jakubiec
David Malfara
Associate Partner, Miami
David Malfara
Nicolas Maechler
Senior Partner, Paris
Nicolas Maechler
Kevin Neher
Senior Partner, Denver
Kevin Neher
Partner, Bay Area
Alfonso Pulido
Jakob Stöber
Partner, Munich
Jakob Stöber
Iwan Tanuwidjaja
Senior Expert, Seattle
Iwan Tanuwidjaja
Mike Thompson
Partner, Dallas
Mike Thompson
Maxence Vancauwenberghe
Partner, New York
Maxence Vancauwenberghe