Nicolas has deep expertise in transformations within the marketing and sales functions, and specializes in customer-experience improvement issues. He assists his clients in offering an integrated experience to their customers across B2C and B2B segments and all channels in order to develop sales, optimize costs, and enhance staff satisfaction.
After joining McKinsey in 1998, Nicolas focused on engagements in the telecom, media, and high tech sector in France, the United Kingdom, and Asia. He authored a comparative study of customer experience in 45 global telecom, media, financial services, and travel companies.
Nicolas spent two years in our Sydney office and is now based in Paris. He is the people leader for the EMEA Marketing & Sales Practice.