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McKinsey Quarterly 2020 Issue 3
Back to McKinsey Quarterly Magazine McKinsey Quarterly 2020 Number 3

The CEO moment: Leading toward the next normal

Examines the shifting role of the CEO in the wake of COVID-19, explores what a postpandemic organization could look like, and explains why inclusion and diversity are especially important during a crisis.

The CEO Moment

Article - McKinsey Quarterly

The CEO moment: Leadership for a new era
– Challenged by the global pandemic, CEOs have made four shifts in the way they lead that hold great promise for both companies and society. Will they build on this unique moment, or return to the ways of the past?
Article - McKinsey Quarterly

From a room called fear to a room called hope: A leadership agenda for troubled times
– Leaders can make a difference through personal accountability, caring, and “re-onboarding” of all their people.

EIGHT CEOS ON LEADING THROUGH COVID-19 AND BEYOND

Interview - McKinsey Quarterly

Making a daily ‘to be’ list: How a hospital system CEO is navigating the coronavirus crisis
– Cincinnati Children’s CEO Michael Fisher is communicating with purpose, leaning into tough choices, and emphasizing trust as he leads through uncertainty.
Interview - McKinsey Quarterly

How the State Bank of India is learning from crisis
– Rajnish Kumar, chairman of India’s largest bank, discusses COVID-19, digital transformation, and the future of work in financial services.
Interview

Adapting healthcare to COVID-19: An interview with the CEO of Boston Medical Center
– Kate Walsh shares how Boston Medical Center, New England’s largest safety-net hospital, has had to adapt to the pandemic—and why there’s no going back.
Interview - McKinsey Quarterly

How Asia’s largest pharma is leveraging its values to navigate the COVID-19 crisis
– Christophe Weber, CEO of Takeda Pharmaceuticals, discusses challenges to globalization, principles in the face of crises, and new opportunities when companies pull together.
Interview - McKinsey Quarterly

Rewriting the playbook: How Union Pacific is conducting business during the pandemic
– The chairman and CEO of a railroad heavyweight reflects on what keeps him going, how past challenges have prepared him for today’s, and how his leadership approach has changed during the pandemic.
Interview - McKinsey Quarterly

Stay visible—but don’t be needed: How Alain Bejjani is leading through the unexpected
– A five-year, purpose-driven digital transformation has helped the CEO of Majid Al Futtaim, and his organization, to cope with the coronavirus pandemic.
Interview - McKinsey Quarterly

Reliability in times of crisis: An interview with LSEG’s David Schwimmer
– The CEO of London Stock Exchange Group highlights the affirming power of organizational purpose and offers insights into decision making, talent, and leadership in times of crisis.
Interview - McKinsey Quarterly

Safeguarding the lifeblood of American healthcare: An interview with the CEO of AmerisourceBergen
– Steve Collis reflects on the resilience of medical supply chains, remote leadership during a crisis, and the importance of purpose as a unifying force.

Reimagining the organization

Article - McKinsey Quarterly

Reimagining the postpandemic organization
– The organization of the future is taking shape in the moves that companies are making now. Here’s what’s changing—and why some companies say they won’t go back.
Article - McKinsey Quarterly

Reimagining the postpandemic workforce
– Pandemic-style working from home may not translate easily to a “next normal” mix of on-site and remote working.
Interview - McKinsey Quarterly

Psychological safety, emotional intelligence, and leadership in a time of flux
– Two renowned scholars and two McKinsey experts illuminate the leadership imperatives of our time: bringing people together, energizing forward progress, and reimagining normalcy.

Committing to diversity

Article - McKinsey Quarterly

Diversity still matters
– Inclusion and diversity are at risk in the crisis—but are critical for business recovery, resilience, and reimagination.
Article - McKinsey Quarterly

LGBTQ+ voices: Learning from lived experiences
– New research reveals the challenges that LGBTQ+ employees face, and six ways to help them bring their authentic selves to work.