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Paula Castilho

PartnerSão Paulo

Supports financial institutions and other businesses on digital and agile transformations and other operational and strategic challenges

Paula supports financial institutions, retailers, and other businesses on efforts to become digital and agile organizations and has led our work on several digital transformation projects.

Among her recent client work, Paula supported an IT-services provider to redesign its organization to implement agile working methods at scale. For a large financial institution, she helped design and create a new multichannel insurance-brokerage platform and increase sales productivity by 40 percent. Paula also supported a large Latin American company with recruiting 30 new digital talent hires and building their capabilities. And she advised a large telecommunications company on a holistic digital transformation that was centered on e-commerce and e-care solutions, helping to increase digital sales fourfold.

Before joining McKinsey, Paula was a private wealth manager in the New York and Zurich offices of a multinational investment bank and financial-services company.

Published work

Maximizing agile productivity to meet shareholder commitments,” McKinsey & Company, October 2021

Transformacoes digitais no Brasil: insights sobre o nível de maturidade digital das empresas no país,” McKinsey & Company, 2019

Past experience

Financial advisor


Columbia Business School

University of Pennsylvania
BA, economics and political science