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Niharika Hariharan Joshi

Expert Associate Partner, London
Leads omnichannel transformation programs that combine design and innovation best practices with business strategy

About

Niharika brings extensive experience in design that ranges across sectors both in emerging and developed markets. She has worked on innovative patented products, shaped digital and design programs, and delivered award-winning products and services for some of the largest and most successful companies in the world. At McKinsey, Niharika focuses on shaping omnichannel transformation programs that integrate design and innovation best practices with robust business strategy to deliver outcomes that are created for people and are profitable for the business.

This effort also involves building strong teams with cognitive diversity that have the ability to combine creative thinking with business acumen, and helping businesses build internal capabilities, shift cultures, and define new ways of working. Niharika leads these programs with a focus on implementation and delivery, ensuring that the ideas can be brought to life successfully and measured for the value they add to organizations and users alike.

Niharika plays a key role in the growing design community in UK and Europe . She has been a guest lecturer for post graduates at Central Saint Martins, tutor at Royal College of Arts and is currently a guest tutor at Imperial Business School, Exec MBA. She speaks regularly at conferences globally including Service Design Days in Barcelona, Design Thinking Summit in Prague, UCD London, and Service Design Fringe Festival—on topics ranging from service design to experience design and design for business. Examples of Niharika’s recent client engagements include the following:

  • designing a vertical strategy for a retail company
  • launching a new digital business for employee onboarding
  • designing the future of digital sales for a client in the beauty industry
  • building digital business for the future of investment banking

PAST EXPERIENCE

Barclays
Vice president, service design, lending and mortgages

Sapient Nitro
Lead, experience and design strategy

EY - Seren
Lead, service design

Nokia Research Centre
Lead, design and research for new technologies

EDUCATION

Central Saint Martins
Master’s, service design

Srishti School of Art, Design and Technology
BA, communication design