Laura is a practicing, board-certified emergency physician who leads our physician work and coleads clinical operations within our Provider Performance Practice, including our physician insights surveys. She is most passionate about growth, operations, and culture work that increases patient access to care while improving experience for both patients and frontline physicians and healthcare workers.
Laura supports public, private, and academic healthcare providers, care delivery systems, and integrated delivery networks (IDNs) across the care continuum in the United States and globally to drive growth and step-change improvements in their performance. She has deep expertise in strategy development and operational implementation, including the organizational and cultural changes needed for sustainability all the way from the board and top team to the physicians, nurses, and care team members delivering care day to day.
Examples of her recent client work include:
- redesigning care team delivery model and scheduling operations to increase appointments by 30 percent for an outpatient provider
- developing service line growth strategy for a provider health system
- redesigning the clinical staffing model and incentive and performance management system to increase clinical workforce productivity by 10 percent for a public national healthcare system
- leading sales force, clinical workforce, and broader operating model redesign to accelerate growth for a post-acute care provider
- designing and aligning with academic physician stakeholders on a new operating model (e.g., governance, roles and responsibilities, incentive pay structure) and cost-savings initiatives
- building referral management systems to ensure timely access to needed in-network specialty care
- redesigning care delivery models in an integrated health system that led to 8 percent faster patient recovery and improved enterprise margins across both payer and provider businesses
- leading physician communications and change management strategy and care protocol alignment, which resulted in successful participation in Medicare value-based care program
- designing strategy and implementation plans for virtual health scale-up
- building go-to-market strategy for Hospital at Home models
- developing and transferring an algorithm to connect health plan members to higher quality and lower cost primary care closer to their homes
Laura also enjoys practicing emergency medicine, taking part in outdoor activities—including running, downhill skiing, hiking, and backpacking—and spending time with her husband, daughter, and two rescue dogs.