Helena is a partner in McKinsey’s Prague office and leads our central European banking work. Since joining the firm in 2009, she has led multiple large-scale transformations across Europe, Latin America, the Middle East, and Asia. She focuses on AI, digital, and tech-enabled transformations in banking.
Examples of her recent client work include:
- leading a digital bank build, incorporating AI/agentic technologies in the bank’s operations and tech delivery
- leading an efficiency assessment for a Central European bank’s IT and operations, including agentic potential assessment
- designing an agentic-first transformation and target operating model for a Central European bank
- designing a new digital-first investment business for a European attacker bank
- leading an AI-enabled growth program for a Central European bank, including machine learning segmentation and propensity modeling, value proposition design, channel execution, and end-to-end implementation
- leading an AI-enabled customer value management program at a leading European telco operator, including machine learning segmentation and propensity modeling, value proposition design, new portfolio design and cross- and upselling path definition
- helping set up an organization-wide digital transformation at a Central European bank
- leading a global operating model transformation for a leading universal bank, including setting up a global/BU/stream-level interaction model and OKR cascade, defining the organizational structure, and designing people model and capability-building programs
- setting up digital factories/digital delivery units in a “Build-Operate-Transfer” model across organizations globally, ensuring scalability, capability building, and continuous improvement by the client independently without external support
Helena holds a master’s in management from the University of Cambridge and an MBA in finance and operations and information management from The Wharton School of the University of Pennsylvania.