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Felix Kalkum

Associate PartnerCologne

Helps clients navigate technology transformations and technology use for improved customer service, with an industry focus on telecommunication operators and utilities

Felix is a core leader in the McKinsey Digital Practice and in customer care, e-care, and digital care. He guides technology-enabled transformations and the improvement of the technology base of customer care across a variety of industries, with a focus on telecommunications and utilities.

Examples of Felix’s recent client work include the following:

  • supporting sales pushes for several European inbound-call centers
  • leading customer-service-strategy and customer-process design for a European telecommunications company
  • developing an operating-model transformation for a European technology company
  • overseeing a large-scale IT-merger management and digital-IT operating-model design for a multinational European utility
  • leading a digital transformation for a European power and gas provider
  • designing the target-IT architecture for a fast-growing converged-telecommunications operator
  • supporting cross-country architecture and governance for a common API layer and single mobile app for a European operator

Past Experience

Detecon International


University of Bonn
PhD, physics